Frequently Asked Questions

Below are some of the questions we get asked most about our 360PRO products.

We also have the product manuals available for download below, but if you can't find what you're after, please contact us — we'll be happy to answer your query!


Q. I have braces – can I use the sonic toothbrush?
A. Yes absolutely. The sonic wave technology is ideal for cleaning in and around braces and is significantly more effective than manual brushing.

Q. I have sensitive gums – can I use the sonic toothbrush?
A. Yes, the 360PRO can be used with sensitive gums. We suggest you start on ‘Sensitive’ mode and work up to a higher frequency mode as the gums become customised to the feel of the sonic technology.

Q. Can kids use the sonic toothbrush?
A. With a bit of instruction, children can use the 360PRO. Please note the brush head is a regular size and more designed for the adult mouth.

Q. What does sonic technology mean?
A. Sonic toothbrushes generally vibrate at 24,000-40,000 strokes per minute. In comparison, regular electric toothbrushes move the brush head only at 2500-8000 strokes per minute. Sonic technology provides a very thorough clean, because it cleans the surface of your teeth when it touches it but also hard-to-reach areas of your mouth. Sonic pulses create a powerful wave-like motion, causing fluids in your mouth to move into the areas between your teeth and the gum line, accelerating plaque removal.

Q. Does it hurt?
A. If you’re not used to this technology, you may feel a slight tickling sensation on the gums but this will pass.

Q. How should I use the 360PRO Sonic brush?
A. Sonic technology does not require a ‘manual’ brushing action by the user. Simply apply some low-abrasive toothpaste, switch on and gently move the brush along the gum margin and over the tooth surface, letting the unique technology do the rest to clean and freshen the mouth. Combine your 360PRO Sonic Toothbrush with a 360PRO Waterflosser to give your mouth the best clean ever.

Q. The brush pauses after 30 seconds – is this normal?
A. Yes. It is recommended you spend 30 seconds cleaning each quadrant of the mouth ie upper left, upper right. The 30 second pause feature lets you know when it is time to switch to a new quadrant. After 4 x 30 seconds, the unit will auto switch off. Press the mode button again if you want to continue cleaning.

Q. How often should I replace the brush head?
A. It is recommended you change your brush head every 3 months. They can be purchased at HERE. You will also notice the blue bristles on the brush head start to fade as another reminder to replace your brush head.

Q. When do I know when to charge the brush unit?
A. The LED indicator on the front of the unit will flash red. Leave on charge overnight and the indicator light will change to solid white when fully charged.

Q. How long should a full charge last?
A. This should last about 3-4 weeks if you’re using it for two minutes, twice a day.

Q. Do I still need to floss if I use a sonic toothbrush?
A. Yes, flossing is very important. We have a 360PRO Waterflosser which makes flossing so much easier and more effective.

Q. There are 5 different modes on the brush. Which one should I use?
A. It all depends on personal preference and tooth sensitivity. The ‘White’ mode is the most powerful and reaches 40,000 brush strokes a minute, while the ‘Sensitive’ mode is the softest action and reaches 28,200 strokes per minute. Start with the ‘Sensitive’ mode and work up to the ‘White’ mode.

Q. How do I clean the unit?
A. Thoroughly rinse the brush head and bristles after each use. Once a week, remove the brush head to clean the handle and head under running water. Dry the unit with a clean cloth. Do not immerse the unit in water. If you use the charging base to hold your brush, ensure it is cleaned regularly.


Q. Can I use a mouth rinse in my water flosser?
A. Yes you can use a mouth rinse but you must rinse the unit with a reservoir full of clean water after each use. Do not use baking soda, salt or anything other than a mild mouth rinse.

Q. Does water flossing replace brushing?
A. No. Water flossing is for cleaning between the teeth and around the gum line. It does not clean the surface of your teeth and brushing twice daily is still required for good oral hygiene.

Q. How often should I use my water flosser?
A. At least once a day to maintain good oral health.

Q. Is water flossing as effective as string flossing?
A. Clinical trials have shown that water flossing is up to 51% more effective than dental floss for reducing gingivitis, and 29% more effective as dental floss for removing plaque. The best news is it is easier than string flossing so you are more likely to stick to a good flossing routine, giving you a better overall oral health outcome.

Q. How often do I need to replace my tips?
A. Every 3 – 6 months is preferred, depending on how often you use your flosser. It is important not to share tips but you can all use the same flosser.

Q. How do I get replacement tips?
A. They can be ordered HERE

Q. Are other tips available for the cordless model?
A. Only the jet tips are available for the cordless model. There are 5 unique tips available for the plug-in model.

Q. Can kids use a water flosser?
A. Absolutely YES. We do recommend supervision when they start out to ensure correct technique is used.

Q. How do I use the flosser without getting wet?
A. Instructions on how to use the flosser are in the user manual that came with your flosser and can be found on this website. Two helpful hints to keep you dry: 1. Lean forward over the basin; 2. Ensure your mouth is open so the water runs out and into the basin!

Q. Can I floss if my gums are bleeding?
A. The first time you use your water flosser you may find your gums bleed slightly. Keep the unit on the lowest pressure and increase over time. If bleeding does not subside after using your flosser regularly, see a dentist or dental hygienist as this could be the sign of something serious.